Customer Service Policy

Fashionnovana Service Policy

1. Customer Support

Contact Information: Our dedicated customer support team is here to assist you. You can reach us via email at [email protected]. Whether you have questions about products, orders, shipping, or returns, we're just an email away.
Response Time: We aim to respond to all customer inquiries within 24 business hours. However, during peak seasons or high - volume periods, the response time may be slightly extended, but we'll always strive to get back to you as quickly as possible.

2. Order - Handling Services

Order Placement

Easy Process: Placing an order on Fashionnovana is designed to be simple and straightforward. Our user - friendly interface guides you through the steps, from product selection to checkout. If you encounter any issues during the order - placement process, our customer support is ready to help.
Order Confirmation: Once you place an order, you'll receive an immediate order confirmation email. This email details the items you've ordered, the total price, the shipping address, and the estimated delivery time.

Order Modification and Cancellation

Modification: If you need to modify your order, such as changing the shipping address, size, or color of an item, contact us as soon as possible. While we can't guarantee that all modifications can be made, especially if the order has already been processed for shipping, we'll do our best to assist you.
Cancellation: You can cancel your order before it is shipped. To cancel, simply send us an email with your order number and the reason for cancellation. If the order has already been shipped, you'll need to follow our return policy to initiate a return.

3. Shipping and Delivery Services

Shipping Policy: As stated in our separate shipping policy, we offer worldwide shipping. Orders are typically processed within 1 - 3 business days and delivered within 6 - 12 business days after shipment. However, delivery times may vary depending on the destination and shipping carrier.
Tracking Your Order: We provide a tracking number for every shipped order. You can use this number to track the progress of your shipment on our website or the shipping carrier's official website.

4. Return and Refund Services

Return Policy: Our return policy allows you to return most items within 60 days of receiving your order. The items must be in their original condition, unworn, unwashed, and with all tags attached. For detailed instructions on how to initiate a return, refer to our return policy.
Refund Process: Once we receive and inspect the returned items, we'll process the refund. The refund will be issued to the original payment method, and the processing time may vary depending on your financial institution.

5. Product - Related Services

Product Information

Accurate Descriptions: We ensure that all product descriptions on our website are accurate and detailed. Each product page includes information about materials, sizing, care instructions, and more. If you have any questions about a product's features or specifications, don't hesitate to contact us.
Image Representation: Product images are provided to give you a clear visual of the item. However, due to differences in screen displays, the actual color of the product may vary slightly from what you see on your screen.

Quality Assurance

Inspection: All products undergo a quality inspection before being shipped. We take pride in offering high - quality items. If you receive a defective or damaged product, contact us immediately, and we'll arrange for a replacement, repair, or refund, depending on the situation.

6. Policy Updates

We may update this Service Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately. We encourage you to review this policy periodically to stay informed about our services.