At Fashionnovana, we are committed to delivering your orders promptly and in pristine condition. Our shipping services span the globe, with a firm dedication to processing your orders within 1 - 3 days and ensuring delivery within specific timeframes after dispatch.
We offer shipping to customers all around the world, including major regions such as Australia, Canada, the United States, and every other corner of the globe.
Please note that delivery delays can occur due to various factors beyond our control, such as peak shipping seasons, customs issues, or unforeseen events affecting shipping carriers.
Once you place an order with us, our efficient team immediately springs into action. We strive to process all orders within 1 - 3 business days, excluding weekends and public holidays. For example, if you place an order on a Monday, barring any unforeseen circumstances, we aim to have it ready for shipping by Wednesday at the latest.
In certain situations, order processing may take slightly longer. High order volumes, especially during major sales events, can put additional strain on our processing capabilities. Verification of payment information, which is crucial for ensuring secure transactions, may also cause a delay. Additionally, if the item you ordered is out of stock and requires restocking, it will impact the processing time. In such cases, we will keep you informed via email about the expected timeline for your order to be processed and shipped.
After your order is shipped, the standard estimated delivery time is 6 - 12 business days for standard shipping. For our expedited shipping option, you can expect to receive your order within 2 - 4 business days. However, these are only estimates, and the actual delivery times can vary. Factors such as the destination country's customs clearance procedures, the efficiency of local postal or courier services, and the distance from our warehouse to your location can all impact how quickly your order arrives.
Customers in remote areas may experience longer delivery times. Although we offer free shipping globally, some remote locations may have less frequent courier pick - ups and deliveries, or more complex customs processing. We work closely with our shipping partners to minimize these delays, but please be aware that it may take a bit longer for your order to reach you.
We have established partnerships with some of the most reliable shipping carriers in the industry. These carriers are chosen for their proven track record of providing efficient, secure, and timely shipping services. Depending on your location, the weight and size of your order, and the shipping method you select, we will carefully choose the most suitable carrier to ensure a seamless delivery process.
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number on the carrier's official website or on our website's dedicated tracking page to monitor the progress of your shipment. This real - time tracking feature allows you to stay updated on the whereabouts of your Fashionnovana items and anticipate their arrival.
When shipping internationally, your order may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer. The amount of these fees varies widely depending on the destination country's regulations, the value of the goods in your order, and the type of products you've purchased.
Fashionnovana does not collect or charge for customs duties and import taxes. We are committed to transparency and will provide you with as much information as possible about potential fees. However, it is advisable to check with your local customs office before placing an order to avoid any unexpected costs.
If you encounter any issues with your shipping, such as a significant delay, a missing package, or an incorrect delivery address, please contact us immediately. You can reach our customer support team at [email protected].
Our customer support team is dedicated to resolving your shipping - related issues. We aim to respond to all inquiries within 24 hours on business days. When contacting us, please provide your order number and as many details as possible about the problem. We will work closely with you and our shipping partners to find a satisfactory solution.
We may update this Shipping Policy periodically to adapt to changes in our shipping operations, carrier services, or regulatory requirements. The most recent version of the policy will always be available on our website. We encourage you to review the policy regularly, as your continued use of our services after any updates indicates your acceptance of the new terms.
Our Company：Shaanxi Block Bell Generous Fish Technology Co.
Email: [email protected]
Phone number：18506927477
Mailing Address: No. 2191 Beidu North Street, Beidu Street Office, Xihang New City, Xixian New District, Shaanxi Province, China 710000
