At Fashionnovana, your satisfaction is our top priority. We offer a 60 - day return window, allowing you to return most items from the date you receive your order. This gives you sufficient time to determine if our products meet your fashion expectations.
All items you wish to return must be in their original, unworn, unwashed, and undamaged state. Each product should retain all original tags, labels, and come with the complete original packaging. For instance, if you bought a blouse, it should still have its price tags attached and show no signs of wear like wrinkles, stains, or tears.
Any accessories, components, or free items that were included with the product at the time of purchase must be returned along with the main item. If a shoe purchase came with extra laces or a belt was part of a clothing set, these must be included in the return package.
To begin the return process, reach out to our customer service team. You can contact us via email at [email protected] or use our online contact form. In your communication, provide your order number, details of the items you want to return, and the reason for the return.
Once we receive your return request, our customer service team will review it promptly. If your request is approved, we will issue a return authorization number. Along with this, you will receive detailed instructions on how to proceed with the return, which includes the return shipping address.
In most cases, return shipping costs are covered by the customer at 10%, and we will cover the remainder. We strongly recommend using a trackable shipping method to ensure the safe and traceable return of your items. Please note that Fashionnovana will not be liable for any lost or damaged packages during the return shipping process if you choose a non - trackable service.
Upon receipt of the returned items, our team will conduct a thorough inspection to verify they meet our return criteria. If the items are in the proper condition, we will process your refund without delay.
The refund will be issued back to the original payment method you used for the purchase. For example, if you paid with a debit card, the refund will be credited to that same debit card. While we process the refund within 5 days, the time it takes for the funds to reflect in your account may vary depending on your financial institution, typically taking an additional few business days.
Any item that has been customized or personalized according to your specific instructions is non - returnable, unless there is a manufacturing defect. This includes items with custom embroidery, prints, or unique sizing requests.
Items clearly marked as "final sale" on the product page or during the checkout process cannot be returned. These items are designated as such at the time of purchase, and the non - returnable status is prominently displayed.
For health and hygiene reasons, items such as underwear, swimwear, and certain beauty products (once opened) are non - returnable, unless they are defective.
If you wish to exchange an item for a different size, color, or style, follow the return process described above. After we receive and process your return, you can place a new order for the desired item. However, please be aware that the availability of the replacement item depends on current stock levels at the time of your new order.
If you receive a damaged or defective item, contact our customer service team immediately. Provide detailed photos of the damage or defect, along with your order information.
We will work closely with you to resolve the issue as swiftly as possible. Depending on the nature of the problem, we may provide a replacement item, issue a partial refund, or arrange for a full return and refund.
Fashionnovana reserves the right to update this Return Policy periodically. The most current version of the policy will always be available on our website. By continuing to use our services after a policy update, you are indicating your acceptance of the new terms.
Our Company：Shaanxi Block Bell Generous Fish Technology Co.
Email: [email protected]
Phone number：18506927477
Mailing Address: No. 2191 Beidu North Street, Beidu Street Office, Xihang New City, Xixian New District, Shaanxi Province, China 710000
